Returns and refunds

Returns and refunds


The products purchased on this website are sold directly by MARCHESANI S.P.A. - with  headquarter in Cupello, Corso Duca Degli Abruzzi, 50 - 66051 - Italy, VAT No.: 02385000696 (hereinafter referred to as "Marchesani" for brevity).


You have the right to withdraw from the contract concluded with Marchesani, without any penalty and without specifying the reason, within fourteen (14) days, starting from the day of receipt of the products purchased on this website. To withdraw from the contract you must send an email to [email protected] to request an authorization number (RAN). The written request must contain the order number, the code of the item to be returned and the reason for the return: refund, size or color change. Once the written request has been received, [email protected] will send a written confirmation with an authorization number (RAN). You must write this authorization number on the return form attached to each item and on the outside of the box.


The Right of Return shall be deemed to be properly exercised if the following conditions are also fully met:


a. The Return Form and security seal must still be intact and attached to the returned items. They must not be removed or cut in any way.


b. Items must not have been worn, washed or altered in any way and must not show any signs of use. Soles of footwear must be in perfect condition and not marked in any way.


c. Items must be returned with all original labels, packaging and other accessories (bags, hangers, garment bag, etc.) received with the order; e. Returned products must be delivered to the shipper within fourteen (14) days from when you notified Marchesani of your decision to withdraw from the contract.



In the event that the customer requests a refund of the returned order, the refund will be made on the same day of receipt of the package and only after quality control of the returned items. 


For orders paid by credit card, the refunded amount will be visible on the next card statement. The processing time may vary depending on the company issuing the credit card, contact your bank for further details.

Refunds of orders placed by bank transfer are returned to the original account within 5 days of receipt of the package.


Refunds are issued in the same currency as the original purchase. Any differences in the amount refunded are due to changes in the exchange rate and will not be refunded.


Shipping costs (only Italy) for the return of items discounted more than or equal to 30% are charged to the customer.


Below are the return shipping costs for the following geographical areas:










These expenses and any customs fees are always borne by the customer and will be deducted from the amount initially paid by the customer.


Returns authorised by Marchesani must be sent from the same country in which the order was originally sent.


Authorised returns must be sent with the courier indicated by Marchesani in the e-mail containing the return instructions. Marchesani reserves the right not to accept returns if the customer entrusts the shipment to a different courier from the one indicated and if the delivery involves additional costs for Marchesani or requires collection from a branch of the courier.



Marchesani reserves the right to refuse returns that have not been authorised or not sent in accordance with the return policy. In these cases, Marchesani may return the package to the sender at the original shipping address. In case of acceptance of unauthorized or non-compliant returns, Marchesani may withhold 10% of the value of the returned goods from the refund due.


In case of defective or incorrect goods as a result of an error committed by MARCHESANI S.P.A., customers are requested to follow the instructions above. Customers are requested to provide photographic evidence proving the defect or error. In these cases, the shipping costs and any customs charges shall be borne by MARCHESANI S.P.A.


The right of withdrawal for contracts concluded on the MARCHESANI S.P.A. website is excluded in accordance with art. 59 of the Italian Consumer Code with regard to


a) the supply of sealed goods which are not suitable to be returned for hygienic or health protection reasons and have been opened after delivery.

b) the supply of goods that are likely to deteriorate or expire rapidly.


By way of example, the following products are certainly excluded from the withdrawal:


- Items Intimate/Lingerie.

- Articles of the Beauty section.

- Christmas packages.


For each item to which the exclusion of withdrawal applies, MARCHESANI S.P.A. provides the customer with a specific indication directly on the product sheet.

In any case, MARCHESANI S.P.A. has the right to accept the request for withdrawal even for goods excluded from this right, should it deem it appropriate to do so for justified reasons.



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